How to Handle Issues During Your Internship

Week 3: Exceed Your Host Company's Expectations

Sometimes, issues occur...

Sometimes issues in the workplace arise and we’re not always sure who to speak to or what to do. This may be an issue with a colleague, your supervisor or maybe even another intern!

Don’t just expect it to resolve by itself or ignore it. This is the worst thing you can do, because communication within the workplace is paramount to developing and keeping lasting professional relationships. Often, when you’re at the beginning of your career, you may not be equipped with the skills needed to handle conflict in a professional manner and that’s okay! It’s all part of the learning experience.

Our number one tip: If anything makes you sad, angry, or uncomfortable, don’t lash out within the workplace and NEVER post about the business or any problems you are having on social media. This will definitely come back to haunt you during your career.

Instead, write down how you’re feeling, what happened to make you feel that way and how you responded to the situation at the time. If you feel comfortable enough, speak to your supervisor about the situation using “I” language (e.g. I felt uncomfortable when this happened…) and make sure you get in contact with us at Outcome.Life immediately.

Reach out to us

It’s completely normal to feel slightly overwhelmed or uncomfortable in the first few weeks of your internship. Our expectation is that your host company is doing everything they can to onboard you as part of their team, but sometimes cultural differences or personal expectations may not match with an intern and their host company. The sooner you communicate your requirements with either your host company or with Outcome.Life, the better!

In any case of discomfort or for any issues throughout your internship, you should reach out to our team at Outcome.Life. We’re here to ensure that you have the most positive experience possible at your internship and, if there is a way we can hekp to communicate any issues or clear up any problems, our experienced team of Placement Consultants will help you reach that positive outcome.

Our team will contact you on a minimum of three occasions throughout your internship. You’ll receive a call from our team in your first week, around the halfway point and in the final week. We ask you to be as honest as possible during these calls because, if you are having any issues, we can work with you and your host company to fix them.

A female international student and a male international student talking while sitting at a desk
A male international intern speaking with his Australian female mentor

The sooner, the better!

Please do not wait until your final week to tell us about problems as we may not be able to solve it at that point and we want you to have the best experience you can! Remember, you won’t get in trouble for telling us about anything you think is not quite right or unpleasant during your internship. Our team are very experienced in dealing with uncomfortable situations and we always look to put our student’s interests first when we are assessing the situation.

Lastly, please make sure you save the Outcome.Life contact details, and the details of your assigned Placement Coordinator somewhere you will be able to easily access them during your internship. This might be in your phone, your diary or on your computer. That way, if you do need to talk to us, you have the information available straight away.

If you have any questions...

The Outcome.Life team are always here to answer any questions or help with any problems you might encounter during your internship.

You can contact us between 9am – 5pm, Monday – Friday at:

Phone: 03 8899 7424

Email: hello@outcome.life

Or get in touch with us via the form below!